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Usability

Metal and Fabric / NE Users can View/Manage Respective VLANs and Connections

This idea was imported from Canny. Originally created by: Zachary Smith. The current owner is: Unassigned. Customers that leverage both Metal and Fabric need easier ways to manage between the offerings, specifically: - Auth my Fabric <> Met...
Ben White over 3 years ago in Usability / Uncategorized

Improve Status Page to Support Easier Subscription and Notification

This idea was imported from Canny. Originally created by: Zachary Smith. The current owner is: Miles Thomas. Currently, it is difficult for customers and internal success team members to discover or subscribe to incidents or maintenance events unl...
Ben White over 3 years ago in Usability / Customer Support & Care

BGP ASN Change notification

This idea was imported from Canny. Originally created by: Bryce Adams. The current owner is: Unassigned. Currently every ASN change gets sent in an individual email to the customer. This create a spam experience. Would love to see a summary option...
Ben White over 3 years ago in Usability / Customer Support & Care

Support for Manual Payments

This idea was imported from Canny. Originally created by: Miles Thomas. The current owner is: Miles Thomas. Prior to the introduction of Billing Accounts and migration to a new billing system (https://feedback.equinixmetal.com/changelog/new-kill-b...
Ben White over 3 years ago in Usability / Commerc: Tax|Legal|Billing|Etc

Enable users to manage Beta program participation in Console

This idea was imported from Canny. Originally created by: Jacob Smith. The current owner is: FX Jammes. As a customer, I want the ability to identify and manage which beta / early access programs I or my org is participating in directly from the p...
Ben White over 3 years ago in Usability / Console & Communications

Enable Single global Billing Account in USD to buy all Network Edge Services

This idea was imported from Canny. Originally created by: Mandar Joshi. The current owner is: Mandar Joshi. Enable customer to have a single global billing account with a single currency (in USD) to buy all Network Edge services such as Virtual De...
Ben White over 3 years ago in Usability / Commerc: Tax|Legal|Billing|Etc

Display Reserved Server Renewal / Cancellation Date in Console

This idea was imported from Canny. Originally created by: Miles Thomas. The current owner is: Miles Thomas. We currently do not display the renewal or cancellation dates for respective hardware reservations in the Console consistently. Customers w...
Ben White over 3 years ago in Usability / Console & Communications

Improved/Unified On-demand/Reservation Workflow

This idea was imported from Canny. Originally created by: Tony Romero. The current owner is: Miles Thomas. Currently, instance types must be defined as "on-demand" or "reservation" at build time and built through different workflows. If you try t...
Ben White over 3 years ago in Usability / Dev: API|Integrations|SDK

Customer Support Ticket Center

This idea was imported from Canny. Originally created by: Miles Thomas. The current owner is: Miles Thomas. Customers should have a screen in the Customer Console where they can create, view, and manage their existing and historical support ticket...
Ben White over 3 years ago in Usability / Customer Support & Care

Advanced On-Demand Deployment Option

This idea was imported from Canny. Originally created by: Miles Thomas. The current owner is: Miles Thomas. Users interested in deploying Metal servers on-demand only have one linear way to configure and deploy: Pick Metro, Pick Server Configurati...
Ben White over 3 years ago in Usability / Console & Communications